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Shipping information

Various delivery options available (for a shipping in France*):

* For shipping within Europe, this is dependant on the zones offered by Colissimo; pease see the options available for your area at the time of your order.


 Delivery by Colissimo to your house

The package will be delivered to the address indicated by the sender or delivered by any other mode of provisioning agreed between the recipient and La Poste. La Poste can take the initiative of handing over to anyone present at the address indicated. If the package could not be delivered for the following reasons: insufficient size of mailbox and / or absence of a recipient, the recipient of the order receives a notice of passage allowing him to get the package at the post office indicated in the notice of passage, during a period of 14 days. After this period, the parcel is returned to the sender. In this case, the buyer will be refunded the amount of the order, delivery charges deducted.  No dispute regarding delivery is possible if the package appears to have been delivered.


Delivery to a Withdrawal Point via Colissimo

For a Delivery to a Withdrawal Point in mainland France, La Poste offers:

• La Poste (network of postal contact points including post offices) or any other postal establishment

• Pickup relay (network of local shops).

• in Pickup Service Station (network of locations in metropolitan France composed of numerous lockers).  


Any distribution in Withdrawal Points assumes that the recipient has chosen one of the Withdrawal Points eligible for this device, among those proposed to them by La Poste, transmitted by the choice solution (s) of the delivery methods included in the special conditions.


To withdraw the order, the customer must go to the point of withdrawal with the withdrawal form and a piece of identification. The delivery of the parcel will be made with the signature of the recipient or that of any person specially mandated. The order will remain available in Point withdrawal for a period of 10 working days from the day of arrival of the package, notified to the recipient. After this period, the package will be returned to the sender. In the event of unavailability of the withdrawal point (closure, ...), a replacement withdrawal point will be designated by La Poste. The recipient will be informed of this change.